Terms & Conditions

Terms and Conditions – HAMARNG General Trade Company
Last Updated: 2024
These Terms and Conditions govern the use of HAMARNG’s website, products, and services. By accessing or using our website or engaging in any business with HAMARNG, you agree to comply with and be bound by these terms.
1. General Information
1.1 HAMARNG is a general trade company based in Duhok, Iraq, specializing in the import, distribution, and sale of beverages, sweets, snacks, and dairy milk products.
1.2 These Terms and Conditions apply to all customers, suppliers, and business partners who engage with HAMARNG’s products and services.
1.3 HAMARNG reserves the right to update, modify, or change these terms at any time without prior notice.
2. Products and Services
2.1 All products distributed by HAMARNG comply with local and international quality standards.
2.2 Product availability may vary and is subject to stock levels, supplier agreements, and seasonal changes.
2.3 HAMARNG reserves the right to refuse service, cancel orders, or limit quantities at its discretion.
2.4 Pricing is subject to market fluctuations, import costs, and supplier changes. Prices can be updated without prior notice.
3. Orders and Payments
3.1 Orders placed through HAMARNG must be confirmed via email, phone, or a written purchase agreement.
3.2 Payments must be made in accordance with the agreed payment terms (prepayment, installment, or upon delivery).
3.3 HAMARNG accepts bank transfers, credit payments, and other authorized methods.
3.4 Late payments may result in penalties, order cancellations, or suspension of future transactions.
4. Shipping and Delivery
4.1 HAMARNG provides shipping and delivery services based on agreed terms with customers and suppliers.
4.2 Shipping times may vary due to logistical delays, customs clearance, or external factors beyond HAMARNG’s control.
4.3 Customers are responsible for providing accurate delivery information. HAMARNG is not liable for delays or losses caused by incorrect details.
4.4 Once a product has been shipped, HAMARNG holds no responsibility for damages or losses incurred during transit, unless specified otherwise.
5. Returns and Refunds
5.1 HAMARNG accepts returns and refunds only in cases of:

• Defective or damaged products upon arrival

• Incorrect products delivered due to an error from HAMARNG
  5.2 Customers must report any issues within 48 hours of receiving the order.
  5.3 Refunds are processed only after inspection and approval by HAMARNG.
  5.4 Returns must be in original packaging and accompanied by proof of purchase.

6. Intellectual Property
6.1 All content, logos, trademarks, and branding related to HAMARNG and its proprietary products (including TRIPLE III Energy Drink) are protected under intellectual property laws.
6.2 Unauthorized use, reproduction, or distribution of HAMARNG’s branding and materials is strictly prohibited.
7. Limitation of Liability
7.1 HAMARNG is not liable for:

• Any indirect, incidental, or consequential damages arising from the use of its products or services.

• Delays or disruptions caused by external factors, including supplier delays, transportation issues, or regulatory changes.

• Any losses or damages due to third-party actions, miscommunications, or incorrect product handling.

8. Compliance with Laws
8.1 Customers, suppliers, and business partners must comply with local and international trade laws, import/export regulations, and safety standards.
8.2 HAMARNG reserves the right to terminate contracts or agreements if a party violates any legal or ethical policies.
9. Governing Law & Dispute Resolution
9.1 These Terms and Conditions are governed by the laws of the Republic of Iraq.
9.2 Any disputes arising from business transactions with HAMARNG shall be resolved through negotiation, mediation, or legal proceedings in the jurisdiction of Duhok, Iraq.